Shipping & Returns
SANTO JEWELLERY OFFERS FREE EXPRESS SHIPPING AUSTRALIA WIDE ON ALL ORDERS OVER $99.
ORDERS $99 AND UNDER WILL INCUR A FLAT RATE SHIPPING FEE OF $9.95 FOR EXPRESS SHIPPING.
We choose to use express post with Australia Post with signature on delivery included for speedy 1-3 business day delivery and added security for your own piece of mind.
Our express shipping comes with a tracking number, you will receive this via email once your order has been dispatched. Orders can be tracked online, with your tracking number at: www.auspost.com.au/track
All orders received by 2pm AEST are dispatched the same day, any orders received after this time will be dispatched the following business day.
Before your jewellery is shipped to you, it is thoroughly inspected to ensure it lives up to our quality standards.
30 DAY REFUND / EXCHANGE POLICY
If you wish to return or exchange an item purchased off our website due to change of mind, you may do so within 30 days from purchase date.
The following conditions must be met:
- The items must be returned in their original condition in their original packaging.
- The items must not have been worn, damaged or altered in any way.
- You must supply your invoice as proof of purchase.
Due to hygiene reasons we cannot refund or exchange earrings unless faulty.
If you wish to return or exchange an item please email us at firstname.lastname@example.org and ship to:
102 Brisbane street
We do not refund any original shipping costs and return shipping is at your own expense. It is recommended that you ship your return with appropriate tracking as Santo Jewellery is not resposible for any return that is lost or damaged in transit.
6 MONTH WARRANTY TERMS AND CONDITIONS
All Santo Jewellery pieces come with a 6 month manufacturers warranty, which covers any defects that are a result of the manufacturing process.
The warranty does not cover loss, changes in appearance or any damage due to wear and tear or improper use or storage of your jewellery. (Please refer to our Care Instructions section on our website for more information on how to care for your jewellery.)